Shipping Policy


Last Updated: August 10, 2026

Thank you for shopping with Avitance. This Shipping Policy explains how orders placed through avitance.com are accepted, processed, shipped, tracked, and delivered within the United States.

Summary

Item Details
Shipping Area United States only
International Shipping Not available
Order Cut-Off Time 5:00 PM Eastern Time (ET), Monday–Friday
Order Processing Time 1–2 business days, Monday–Friday
Estimated Transit Time 2–5 business days, Monday–Friday, depending on destination
Estimated Total Delivery Time 3–7 business days after order acceptance
Standard Shipping Fee $6.99 USD per order
Tax on Shipping Fee No tax is charged on the $6.99 shipping fee
Shipping Carriers USPS, UPS, or FedEx
Delivery Days Monday–Friday
Tracking Provided when available after shipment
Support Hours Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Support Email support@avitance.com
Business Address 131 Atwater St, New Haven, CT 06513-3110, United States

Shipping Coverage

Avitance currently ships only to supported addresses within the United States.

International shipping is not available. Orders with a delivery address outside the United States cannot be fulfilled.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders received before 5:00 PM ET on a business day may begin processing that business day. Orders received after 5:00 PM ET will begin processing on the next business day.

Orders placed on Saturday, Sunday, or a U.S. federal holiday will begin processing on the next applicable business day.

Orders remain subject to payment authorization, address verification, product availability, and standard order review.

Order Processing Time

Orders are normally prepared for shipment within 1–2 business days, Monday through Friday, after order acceptance.

Processing may include payment verification, order review, product preparation, packaging, and transfer of the package to the applicable shipping carrier.

Saturdays, Sundays, and U.S. federal holidays are not counted as business days.

Shipping and Delivery Time

After an order has been processed and transferred to the carrier, the estimated transit time is:

2–5 business days, Monday through Friday, depending on the delivery location.

The estimated total delivery timeframe, including processing and transit, is approximately:

3–7 business days after order acceptance.

Some orders may arrive sooner than estimated.

Delivery timeframes are estimates rather than guaranteed delivery dates. Weather conditions, carrier disruptions, holidays, destination-related circumstances, and other events outside our reasonable control may affect delivery times.

Shipping Fee

Avitance charges a flat standard shipping fee of:

$6.99 USD per order

The shipping fee applies to the entire order and is not calculated per item.

For example, if two eligible products are purchased in a single order, the standard shipping fee remains $6.99 USD for the order.

No tax is charged on the $6.99 shipping fee.

Product prices, applicable product taxes, the shipping fee, and the final order total are displayed during checkout before payment is submitted.

Taxes and Additional Costs

All prices and shipping charges are displayed in U.S. dollars (USD).

Applicable sales tax on purchased products may be calculated at checkout based on the order and delivery destination where required by law.

There are no international shipping charges because Avitance does not currently offer international shipping.

Customers can review applicable product prices, shipping charges, taxes, and the final amount payable before completing an order.

Shipping Carriers

Avitance may use the following carriers for order delivery:

  • USPS
  • UPS
  • FedEx

The carrier selected for an individual order may depend on the delivery destination and fulfillment requirements.

Carrier selection does not change the standard $6.99 USD per-order shipping fee.

Order Tracking

Tracking information is provided when available after an order has been shipped.

After receiving tracking information, please allow sufficient time for the carrier to scan the package and update its tracking system. Tracking activity may not appear immediately after shipment.

Customers can use the tracking information associated with their order to review the latest carrier-provided delivery status.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Shipping information should include, where applicable:

  • Recipient's full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Valid contact information

Customers should carefully review their shipping address before completing an order.

An incorrect, incomplete, or unsupported shipping address may result in processing delays, delivery delays, returned packages, or order cancellation.

Delivery Delays

Although we aim to meet the estimated delivery timeframes stated in this policy, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier network disruptions
  • Transportation interruptions
  • U.S. federal holidays
  • Incorrect or incomplete delivery information
  • Unexpected carrier delays

When tracking is available, the carrier's tracking information should provide the most current delivery status.

Packages Marked as Delivered

If tracking information shows that an order has been delivered but the package cannot be located, customers should first check the delivery location, surrounding area, household members, and carrier tracking information.

If the package still cannot be located, contact Avitance at support@avitance.com and provide your order number and relevant delivery information so the issue can be reviewed.

Lost or Damaged Shipments

If an order appears to have been lost during transit or arrives damaged as a result of transportation, contact us at support@avitance.com.

Please provide your order number and sufficient information regarding the shipping issue so we can review the order and available carrier information.

Available remedies will depend on the circumstances of the shipment and applicable consumer rights.

Returns and Exchanges

Shipping terms for the original delivery are separate from eligibility for returns, refunds, or exchanges.

Customers wishing to return or exchange an eligible product should review our Return & Refund Policy for information about the return window, eligibility requirements, product condition requirements, return procedure, return shipping costs, refund processing time, and exchange conditions.

Nothing in this Shipping Policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

Privacy and Shipping Information

Avitance processes information necessary to accept, fulfill, ship, and deliver customer orders.

Necessary information may be shared with service providers involved in payment processing, order fulfillment, shipping, fraud prevention, and website operations where required to provide those services.

Information regarding personal data, cookies, tracking technologies, data use, disclosure, retention, and applicable privacy rights is provided in our Privacy Policy and Cookie Policy.

Contact Us

For questions regarding shipping, delivery, tracking, or an existing order:

Avitance

Website: avitance.com

Email: support@avitance.com

Address: 131 Atwater St, New Haven, CT 06513-3110, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)