Last Updated: August 10, 2026

Welcome to the Avitance Frequently Asked Questions page. Below you can find information about shopping at avitance.com, including products, payments, shipping, order tracking, cancellations, returns, refunds, and exchanges.

Summary

Shopping & Products

What does Avitance sell?

Avitance is an online women’s fashion store. Our current product selection includes women’s tops and women’s bottoms.

Product-specific information, including available sizes, colors, materials, variations, pricing, and other relevant details, is displayed on the applicable product page.

Where can I find product information?

Please review the applicable product page before placing an order.

Depending on the product, the page may provide information regarding:

• Size and available variations;
• Color;
• Materials or composition;
• Product features;
• Product images;
• Availability;
• Price; and
• Other relevant product details.

Are the product colors exactly the same as shown on my screen?

We make reasonable efforts to present product colors accurately. However, colors may appear slightly different depending on your device, monitor, brightness, display settings, and other technical factors.

Pricing & Taxes

What currency does Avitance use?

All prices on avitance.com are displayed in U.S. dollars (USD) unless otherwise clearly stated.

Will I see the full cost before placing my order?

Yes. Before completing checkout, you can review the applicable:

• Product subtotal;
• Discounts, if applicable;
• Shipping fee;
• Applicable product sales tax; and
• Final order total.

Does Avitance charge sales tax?

Applicable sales tax on purchased products may be calculated at checkout based on the order and delivery destination where required by law.

Any applicable tax is displayed during checkout before payment is submitted.

How much does shipping cost?

Standard shipping costs $6.99 USD per order.

The fee applies to the entire order rather than to each individual product.

For example, if you purchase two eligible products in one order, the standard shipping fee remains $6.99 USD for the order.

No tax is charged on the $6.99 shipping fee.

Payment

What payment methods do you accept?

Depending on checkout availability and customer eligibility, Avitance accepts:

• Visa;
• Mastercard;
• American Express;
• Discover;
• Diners Club;
• Elo;
• JCB;
• UnionPay;
• Shop Pay;
• PayPal;
• Google Pay;
• Apple Pay;
• Venmo.

The payment methods displayed during checkout are the definitive options available for that transaction.

Why don't I see Venmo at checkout?

Venmo may be available to eligible customers through PayPal's supported checkout experience.

Availability may depend on your device, browser, customer eligibility, account configuration, payment-provider availability, and checkout configuration.

If Venmo is not presented as an available payment option during checkout, it is not available for that particular transaction.

Is payment secure?

Payments are processed using secure e-commerce checkout and payment-processing technologies.

Depending on your selected payment method, payment information may be processed directly by the applicable payment provider.

Never send complete card numbers, card security codes, passwords, or other sensitive payment credentials to Avitance by email.

Why was my payment declined?

A payment may be declined for reasons such as:

• Incorrect payment information;
• Incorrect billing information;
• Insufficient available funds or credit;
• An expired payment method;
• Failed authentication;
• Bank or card-issuer restrictions; or
• Payment-provider security or fraud-prevention controls.

If payment fails, you may use another available payment method displayed during checkout.

Shipping & Delivery

Where does Avitance ship?

Avitance currently ships to supported addresses within the United States only.

We do not currently offer international shipping.

What is your order cut-off time?

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders received after 5:00 PM ET, on weekends, or on U.S. federal holidays will generally begin processing on the next applicable business day.

How long does order processing take?

Order processing normally takes 1–2 business days, Monday through Friday.

Processing may include payment verification, order review, product preparation, packaging, and transfer to the applicable carrier.

How long does shipping take?

After processing, estimated transit time is 2–5 business days, Monday through Friday, depending on the delivery destination.

The estimated total delivery timeframe is approximately 3–7 business days after order acceptance.

Some orders may arrive sooner than estimated.

Delivery timeframes are estimates and may be affected by weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Which shipping carriers do you use?

Depending on the destination and fulfillment requirements, Avitance may ship orders through:

• USPS;
• UPS; or
• FedEx.

Carrier selection does not change the standard $6.99 shipping fee.

Do you offer international shipping?

No. Avitance currently ships within the United States only.

Order Tracking

Will I receive tracking information?

Tracking information is provided when available after your order has shipped.

Please allow sufficient time after shipment for the carrier to scan the package and update its tracking system.

Why isn't my tracking information updating?

Tracking information may not update immediately after a shipping notification is issued.

The carrier must first receive and scan the package. Carrier system updates can also occasionally be delayed.

My tracking says delivered, but I cannot find my package. What should I do?

First:

• Check the delivery location and surrounding area;
• Check with household members or other authorized recipients; and
• Review the latest carrier tracking information.

If you still cannot locate the package, email support@avitance.com with your order number and relevant delivery information.

Order Changes & Cancellations

Can I cancel my order?

You may request cancellation before the order has shipped.

Email support@avitance.com as soon as possible and include:

• Your full name;
• Order number;
• Email address associated with the order; and
• A clear request to cancel the order.

Because orders may enter processing quickly, cancellation cannot be guaranteed.

A cancellation is complete only after Avitance confirms that the order was successfully canceled.

Is there a cancellation fee?

No.

Cancellation fee: $0 USD

Can I change my order?

You may request an order change before shipment when the requested modification can still be completed.

Possible changes may include:

• Size;
• Color or variation;
• Quantity; or
• Shipping information.

Changes are subject to order status and product availability.

Is there an order change fee?

No separate fee is charged simply for requesting an eligible order change.

Order change fee: $0 USD

If an approved change affects the product price, quantity, applicable tax, or total amount payable, the resulting price difference may apply.

Can I change my shipping address?

Contact support@avitance.com as soon as possible if you entered an incorrect shipping address.

If the order has not shipped, we may be able to correct the address.

Once an order has shipped, we cannot guarantee that the delivery address can be changed or that the carrier can redirect the package.

Can I cancel an order after it ships?

No. Once an order has shipped, it can no longer be canceled.

After delivery, an eligible product may be returned according to our Return & Refund Policy.

Returns

What is the Avitance return period?

Eligible products may be returned within 30 days of delivery.

The 30-day period begins on the date the order is recorded as delivered.

What condition must a returned product be in?

For a standard return, the product generally must:

• Be within the 30-day return period;
• Be unworn and unused;
• Remain in its original condition;
• Have original tags attached, where applicable;
• Include original packaging where reasonably applicable; and
• Be associated with valid order or purchase information.

Customers may try on clothing to determine fit as long as the item remains clean, undamaged, and otherwise in returnable condition.

How do I start a return?

Email:

support@avitance.com

Please provide:

• Your full name;
• Order number;
• Product you wish to return;
• Reason for the return; and
• Relevant information if the product arrived damaged, defective, or incorrect.

Do not mail a return before receiving return approval and instructions.

Do I have to pay return shipping?

No. Approved eligible returns receive free return shipping.

After your return is approved, Avitance will send a prepaid return shipping label to your email address.

You must download and print the label, securely package the product, attach the label, and follow the provided return instructions.

Where do I send my return?

Approved returns are sent to:

Please obtain return approval before mailing a product to this address.

Do you charge a restocking fee?

No.

Restocking fee: $0 USD

There is also no storage fee for an eligible return processed according to our return procedure.

Refunds

How long does a refund take?

After an eligible returned item is received and passes inspection, Avitance processes the approved refund within 7 business days.

Saturdays, Sundays, and U.S. federal holidays are not counted as business days.

How will I receive my refund?

Approved refunds are issued to the original payment method.

For example, if the order was paid through PayPal, the approved refund will normally be issued through the original PayPal transaction.

How long will it take for the refund to appear in my account?

After Avitance issues the refund, your bank, card issuer, PayPal, Venmo, or other applicable payment provider may require additional time to post the refund.

This additional posting period is controlled by the applicable financial institution or payment provider and is separate from Avitance's refund-processing timeframe.

Is my original $6.99 shipping fee refundable?

For standard change-of-mind returns, including cases where you selected the wrong size or simply no longer want an otherwise conforming product, the original $6.99 USD shipping fee is non-refundable.

Approved return shipping remains free.

This does not limit remedies that may apply to damaged, defective, incorrect, or otherwise non-conforming products under applicable law.

Exchanges

Do you offer exchanges?

Yes. Exchange requests are accepted for eligible products within the applicable 30-day return period.

Exchanges are subject to:

• Return eligibility;
• Product condition; and
• Availability of the requested product, size, color, or variation.

If the requested replacement is unavailable, an eligible return may instead be processed for a refund to the original payment method.

Damaged, Defective, or Incorrect Items

What should I do if my item arrives damaged or defective?

Contact support@avitance.com and provide:

• Your order number;
• A description of the issue; and
• Photographs or other reasonable supporting information when necessary to review the problem.

Please do not dispose of or return the product until you receive applicable instructions.

What if Avitance sent me the wrong product?

Contact support@avitance.com with your order number and details of the incorrect item.

We will review the issue and provide an appropriate resolution based on the circumstances and applicable consumer rights.

Privacy & Cookies

How does Avitance use my personal information?

Avitance processes personal information as necessary to:

• Operate the website;
• Process payments;
• Fulfill and deliver orders;
• Provide customer support;
• Process returns and refunds;
• Maintain website security;
• Prevent fraud;
• Analyze website performance; and
• Provide marketing where permitted.

More information is available in our Privacy Policy.

Does Avitance use cookies?

Yes. Avitance may use cookies and similar technologies for purposes including:

• Essential website functionality;
• Shopping-cart and checkout functionality;
• Security;
• Remembering preferences;
• Analytics;
• Website performance; and
• Advertising or marketing where applicable and permitted.

Additional information is provided in our Cookie Policy.

Customer Support

How can I contact Avitance?

For questions about products, orders, shipping, payments, cancellations, returns, refunds, exchanges, or other customer-service matters: