Last Updated: August 10, 2026

Thank you for shopping with Avitance. This Return & Refund Policy explains the conditions, procedures, timelines, and costs that apply to returns, refunds, and exchanges for eligible purchases made through avitance.com.

This policy applies to eligible women’s tops and women’s bottoms purchased directly from Avitance.

Summary

1. 30-Day Return Window

Avitance accepts eligible return requests made within 30 days of delivery.

The 30-day return period begins on the date the order is recorded as delivered to the customer's shipping address.

For example, if an eligible order is delivered on August 5, the customer must submit the return request within 30 days of August 5.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the product must:

• Be returned within the 30-day return period;
• Be unworn and unused;
• Be in its original condition;
• Be returned with original tags attached, where applicable;
• Include the original packaging where reasonably applicable; and
• Include the order number or other proof of purchase.

Customers may try on clothing to determine fit, provided the item remains clean, unworn beyond what is reasonably necessary to assess fit, undamaged, and otherwise in returnable condition.

3. Items That May Not Qualify for Return

A return may be declined if the product:

• Shows signs of wear or use beyond reasonable inspection;
• Has been washed, altered, modified, or damaged after delivery;
• Contains stains, odors, makeup, or other signs of use;
• Is missing required tags or essential components;
• Was not purchased directly through avitance.com;
• Is returned outside the applicable 30-day return period; or
• Is otherwise in a condition that prevents it from being accepted as an eligible return.

These restrictions do not limit rights available to customers for defective, damaged, incorrect, or otherwise non-conforming products under applicable law.

4. How to Request a Return

To initiate a return, email:

support@avitance.com

Please include:

• Your full name;
• Order number;
• Product you wish to return;
• Reason for the return; and
• Relevant information about the issue, if the product arrived damaged, defective, or incorrect.

Return requests are reviewed to confirm eligibility.

Customers should not mail a return before receiving return instructions and approval from Avitance.

5. Free Return Shipping

Approved eligible returns qualify for free return shipping.

Customers are not charged a return shipping fee for an approved eligible return processed according to this policy.

After the return request is approved, Avitance will send a prepaid return shipping label to the customer's email address.

The customer must:

• Download the prepaid return label from the email;
• Print the label;
• Securely package the eligible returned product;
• Attach the provided label to the package; and
• Follow the return shipping instructions provided with the approval.

Customers should use the prepaid label provided by Avitance for the approved return.

6. Return Address

Approved returns are sent to:

A return should only be mailed after the return request has been approved and return instructions have been provided.

Using the approved return procedure helps ensure that the returned package can be properly identified and processed.

7. Restocking Fee

Avitance does not charge a restocking fee for eligible returns.

Restocking fee: $0 USD

No storage or handling fee is deducted from an eligible refund as a condition of accepting the return.

8. Return Inspection

After a returned product is received, it will be inspected to determine whether it satisfies the return conditions stated in this policy.

The inspection may verify:

• Product condition;
• Signs of wear or use;
• Original tags, where applicable;
• Packaging, where applicable;
• Whether the returned product matches the applicable order; and
• Whether the return otherwise meets the eligibility requirements.

Customers will be informed if a return cannot be approved following inspection.

9. Refund Processing Time

Once the returned product has been received and passes inspection, Avitance will process the approved refund within 7 business days.

Saturdays, Sundays, and U.S. federal holidays are not counted as business days.

After Avitance issues the refund, the customer's bank, card issuer, payment provider, or financial institution may require additional time to post the refund to the customer's account. This additional posting period is controlled by the applicable payment provider and is separate from Avitance's refund processing timeframe.

10. Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Unless required by applicable law or necessary because the original payment method is no longer capable of receiving the refund, refunds are not issued to an unrelated payment method.

11. Original Shipping Fee

The original $6.99 USD standard shipping fee is non-refundable for standard returns where the customer simply changes their mind, selects an incorrect size, or no longer wants an otherwise conforming product.

This does not affect any refund or reimbursement rights that may apply when an order is defective, damaged, incorrect, or otherwise subject to a remedy required by applicable law.

Approved eligible return shipping itself is free when the customer follows the return procedure described in this policy.

12. Exchanges

Customers who wish to exchange an eligible item should contact support@avitance.com within the 30-day return period.

Exchange requests are:

• Subject to the same eligibility requirements as returns; and
• Subject to availability of the requested product, size, or other applicable variation.

If the requested replacement is unavailable, an eligible return may instead be processed for a refund to the original payment method.

13. Damaged, Defective, or Incorrect Items

Customers should inspect their order after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact support@avitance.com and provide:

• Order number;
• Description of the problem; and
• Photographs or other reasonable information showing the issue when necessary to review the claim.

Avitance will review the reported issue and provide the appropriate resolution based on the circumstances and applicable consumer rights.

Customers should not dispose of or return the affected item until return or resolution instructions have been provided.

14. Wrong Size or Change-of-Mind Returns

An eligible women's top or women's bottom may be returned within the 30-day return period if the customer selected the wrong size, changed their mind, or no longer wants the product, provided the item satisfies the return conditions stated in this policy.

Approved eligible returns receive free return shipping through the prepaid label provided by Avitance.

The original $6.99 shipping charge remains non-refundable for these standard change-of-mind returns.

15. Return Packages Sent Without Approval

Customers should not send products to the return address without first requesting and receiving return approval.

Packages sent without the approved return procedure may be more difficult to identify or associate with the correct order and may delay return processing.

16. Refund Delays

If Avitance confirms that a refund has been issued but it has not yet appeared in the customer's account, the customer should first allow the applicable bank, card issuer, or payment provider sufficient time to post the transaction.

If additional assistance is required regarding an Avitance refund, contact support@avitance.com with the applicable order information.

17. Cancellations Before Shipment

Returns under this policy generally apply after an order has been delivered.

Requests to cancel or modify an order before shipment are governed by Avitance's Order Cancellation & Change Policy.

If an order has already been shipped and can no longer be canceled, the customer may request an eligible return after delivery in accordance with this Return & Refund Policy.

18. Consumer Rights

This policy is intended to provide clear terms for returns and refunds and does not exclude, restrict, or replace consumer rights that cannot legally be waived or limited under applicable law.

Where mandatory consumer protection law provides a customer with additional rights or remedies, those rights continue to apply.

19. Privacy

Information submitted in connection with a return, refund, or exchange is processed as necessary to verify the order, administer the request, prevent fraud, communicate with the customer, and complete the applicable refund or exchange.

Additional information about how Avitance collects, uses, shares, and protects personal information and uses cookies or similar technologies is provided in the Privacy Policy and Cookie Policy.

20. Contact Us

For questions about returns, refunds, exchanges, damaged items, or an existing return request: