Last Updated: August 10, 2026

At Avitance, we understand that customers may occasionally need to cancel an order or request a change after placing it. This Order Cancellation & Change Policy explains when cancellation or modification requests may be submitted, how they are handled, and what happens when an order can no longer be changed.

This policy applies to orders placed through avitance.com.

Summary

1. Cancellation Requests

Customers may request to cancel an order before it has been shipped.

To request a cancellation, email:

support@avitance.com

Please provide:

• Your full name;
• Order number;
• Email address associated with the order; and
• A clear statement that you would like to cancel the order.

We recommend submitting cancellation requests as soon as possible after placing an order.

A cancellation request is not considered completed until Avitance confirms that the order has been successfully canceled.

2. Cancellation Request Timing

Avitance processes orders within 1–2 business days, Monday through Friday.

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Because orders may move through processing quickly, we cannot guarantee that every cancellation request can be completed.

If the order has not yet shipped and can still be stopped, we will process the cancellation.

If the order has already shipped, it can no longer be canceled.

3. Cancellation Fees

Avitance does not charge a cancellation fee for an order that can be successfully canceled before shipment.

Cancellation fee: $0 USD

If an eligible cancellation is successfully completed after payment has already been collected, the applicable refund will be issued to the original payment method.

4. Order Change Requests

Customers may request changes to an order before shipment when the requested change is operationally possible.

Depending on the status of the order, eligible changes may include:

• Product size;
• Product color or variation;
• Quantity;
• Shipping address; or
• Other correctable order information.

To request a change, contact support@avitance.com as soon as possible and provide your order number and the exact change requested.

A requested change is not effective until Avitance confirms that the change has been successfully completed.

5. Order Change Fees

Avitance does not charge a separate fee simply for requesting an eligible order change.

Order change fee: $0 USD

However, if an approved change results in a different product price, quantity, applicable tax, or other order total, the customer may be responsible for the resulting price difference.

Any applicable adjustment will be communicated before the requested change is finalized where additional payment is required.

6. Product Changes

Requests to change a product, size, color, or variation are subject to product availability.

If the requested replacement is unavailable, we may be unable to complete the modification.

Depending on the order status, the customer may instead request cancellation before shipment or return an eligible product after delivery in accordance with our Return & Refund Policy.

7. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you discover an error in your shipping address, contact support@avitance.com as soon as possible.

We may be able to correct the address if the order has not yet shipped.

Once an order has been shipped, Avitance cannot guarantee that the shipping address can be changed or that the carrier will be able to redirect the package.

Customers should therefore carefully review their:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State; and
• ZIP code

before submitting an order.

8. Changes to Payment Method

For security and payment-processing reasons, the payment method associated with a completed order generally cannot be replaced with a different payment method after the transaction has been submitted.

If the order is still eligible for cancellation, the customer may request cancellation and place a new order using the preferred payment method.

Cancellation remains subject to the order not having already shipped.

9. Orders That Have Already Shipped

Once an order has been shipped, it can no longer be canceled or modified.

If an eligible product is no longer wanted after shipment, the customer may receive the order and request a return under our Return & Refund Policy.

Eligible return requests must be submitted within 30 days of delivery.

Approved eligible returns receive a prepaid return shipping label by email, which the customer can download and print.

Return shipping for approved eligible returns is free.

10. Refunds for Successfully Canceled Orders

If an order is successfully canceled before shipment and payment has already been collected, the applicable amount paid for the canceled order will be refunded to the original payment method.

Once the refund is issued, the customer's bank, card issuer, or payment provider may require additional time to post the transaction to the customer's account.

The time required by a financial institution to display the refund is outside Avitance's direct control.

11. Returns After Delivery

If cancellation is no longer possible because an order has already shipped, eligible products may be returned within 30 days of delivery.

For an approved eligible return:

• Return shipping is free;
• A prepaid return label is sent by email;
• The customer downloads and prints the provided label;
• There is no restocking fee; and
• An approved refund is processed within 7 business days after the returned item is received and passes inspection.

For standard change-of-mind returns, the original $6.99 USD shipping fee is non-refundable.

Complete terms are provided in our Return & Refund Policy.

12. Incorrect, Damaged, or Defective Orders

If you receive an incorrect, damaged, or defective product, the issue should be handled under our Return & Refund Policy rather than as a pre-shipment order cancellation.

Contact:

support@avitance.com

Provide your order number and sufficient information about the issue. Photographs or other reasonable supporting information may be requested when necessary to evaluate the problem.

We will review the circumstances and provide an appropriate resolution consistent with applicable consumer rights.

13. Orders Canceled by Avitance

In certain circumstances, Avitance may need to cancel an order or an affected item.

Reasons may include:

• Product unavailability;
• Payment authorization failure;
• Invalid or unsupported shipping information;
• Suspected fraudulent or unauthorized activity;
• An obvious pricing or listing error; or
• Other circumstances that prevent lawful or reasonable fulfillment of the order.

If Avitance cancels an order after payment has been collected, the applicable amount paid for the canceled item or order will be refunded to the original payment method.

Customers will not be charged a cancellation fee when an order is canceled by Avitance.

14. Pricing, Taxes, and Shipping Adjustments

Changes to an order may affect the amount payable when the modification changes the product, quantity, or other taxable elements of the transaction.

Avitance's standard shipping fee is $6.99 USD per order, and no tax is charged on that shipping fee.

Applicable sales tax on purchased products may be calculated based on the order and delivery destination where required by law.

If a requested order modification changes the applicable order total, the adjustment must be resolved before the modification can be finalized.

15. Order Processing and Shipping Timeline

Avitance's standard fulfillment schedule is:

• Order cut-off: 5:00 PM Eastern Time (ET), Monday–Friday;
• Processing: 1–2 business days, Monday–Friday;
• Transit: 2–5 business days, Monday–Friday, depending on destination; and
• Estimated total delivery: approximately 3–7 business days after order acceptance.

Avitance currently ships only within the United States using USPS, UPS, or FedEx.

Additional details are available in our Shipping Policy.

16. Privacy and Order Information

Information submitted with a cancellation or order-change request may be used to:

• Verify the customer and order;
• Process the requested cancellation or modification;
• Communicate regarding the request;
• Process an applicable refund;
• Prevent fraudulent or unauthorized changes; and
• Maintain transaction records.

Additional information regarding personal information, cookies, tracking technologies, and privacy rights is provided in our Privacy Policy and Cookie Policy.

17. Consumer Rights

This policy does not exclude, restrict, or replace any consumer rights or remedies that cannot legally be waived or limited under applicable law.

Where applicable law provides additional cancellation, refund, replacement, or other consumer rights, those mandatory rights continue to apply.

18. Contact Us

For order cancellations, changes, address corrections, or questions regarding an existing order: